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What You Need to Know

We believe that honesty is the best policy for today’s online shopping market. In that spirit, we designed the most generous, fair and transparent policies for our customers. Learn more below, and reach out with questions.

Shipping Policy


Because We Care

We are governed by courier and postal providers with shipping costs. We will endeavor to keep these as low as possible for our customers and only pass down the cost of postage as deemed by the postal and courier Companies. Our shipping calculations are based on weight rather than per product to give you the best rates. Hand delivery is available for a small fee in Maidstone and the surrounding areas. We use the 'signed for' shipping option which allows us to provide you with a tracking number and for you to be able to track your package to give you extra peace of mind. Should your goods arrive damaged, please do contact the courier provider and inform us of this via our 'contact form'. Should your parcel not arrive after ten days, please contact us to enable us to raise the query with the postal provider.


Essential Information

We insist that customers must read all safety, use and CLP instructions provided on the website and on the additional stickers/ leaflets provided. Product colours and variations may vary to those shown on the website.  Please contact us via email or using the contact form should you have any queries within 7 days of receipt.


Your Data is Secure

Beau Wixx Ltd("Us, We, Our") are committed to protect your personal information. We receive and process your personal information when you use our website, Data supplied by you: contact us using the contact form and by email and when you place an order through our website or by any other means. Personal information includes but is not limited to your Name, Address, Email Address and Contact Telephone Number, Cookies and usage Data.


Why do we collect personal information?

On the basis that it is necessary for the performance of a Contract with you we use your information for the following purposes: 

  • To allow us to handle your orders, deliver products and process your payments and refunds

  • To inform you about your orders

  • Supply a receipt by e-mail if you have requested this

  • To respond to your queries or requests.

  • To improve our websites as well as the products and services we offer you


On the basis that it is necessary to comply with a legal obligation on us we collect and use your information:

  • To keep proper books and records of our transactions

  • For the prevention of fraud and/or money laundering


This information is used to provide and maintain the best service to you, notify you of any changes, allow you to participate in interactive features and to provide customer care and support. We use Cookies to remember you as you navigate around our website and to remember you should you add items to your basket - find out more in our section headed 'Cookies' below.

In this policy the following definitions are used:

Data - collectively all information that you submit to Beau Wixx Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

Cookies - a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you used certain features of the Website. We will collect data automatically via cookies in line with the cookies settings on your browser. See the section headed 'Cookies' below.

Data Protection Laws - any applicable law relating to the processing of personal Data, including but not limited to the GDPR and national implementing and supplementary laws.

User or you - any third party that accesses the Website and is not either 1) employed by Beau Wixx Ltd and acting in the course of their employment and 2) engaged as a consultant or otherwise providing services to Beau Wixx Ltd accessing the Website in connection with the provisions of such service.

This privacy policy only applies to the actions of Beau Wixx Ltd and Users with respect to this website. It does not extend to any website including, but not limited to any links we provide to social media websites.

For purposes of the applicable Data Protections Laws, Beau Wixx Ltd is the 'Data controller'. This means that Beau Wixx Ltd determines the purposes for which, and the manner in which your Data is processed.

Who we share Data with

Beau Wixx Ltd may need to share your data with third party payment providers who process payments made on the website to process payments and refunds and postal providers in order to ship our products.

To keep your Data secure, we will use technical measures to safeguard your Data, for example:

  • Access to your account is controlled by a password and user name that is unique to you

  • We store your Data on secure servers

  • Payment details are encrypted using SSL technology (typically you will see a lock in your browser).

  • Organisational measures to deal with any suspected data breach. If you suspect any misuse, loss or unauthorised access to your Data, please let us know immediately by contacting us on

Data retention

Unless a longer retention period is required or permitted by Law, we will only hold your Data in our systems for appropriate timelines to fulfil the purposes outlined in this privacy policy or until you request that the Data is deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes. 

Your rights

You have the following rights in relation to your Data:

Right to access - the right to request copies of the information we hold about you at any time or that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge your for this unless your request in unfounded or excessive. Where we are legally permitted to do so, we may refuse your request.

Right to correct - the right to have your data rectified if it is inaccurate or incomplete

Right to remove - the right to request that we delete or remove your Data from our systems.

Right to restrict our use of your Data - the right to limit the way we use your Data.

To make enquiries or exercise any of your rights set out above, please contact us via It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes.

Links to other websites

This website from time to time may provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.


This Website may place and access certain Cookies on your Computer. Beau Wixx Ltd uses Cookies to improve your experience of using the Website and to improve our range of products. Beau Wixx Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times. 

All Cookies used by this Website are used in accordance with the current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting to set those Cookies. By giving your consent to the placing of the Cookies, you are enabling Beau Wixx Ltd to provide a better experience and service to you. You may wish to deny consent to the placing of these Cookies, however certain features of the Website may not function fully or as intended. 

Strictly necessary Cookies - these are Cookies that are required for the operation of our Website. They include, for example, Cookies that enable you to log in to secure areas of the website, use a shopping card or make use of e-billing services.

Analytical/ performance Cookies -allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.

Functionality Cookies - allow us to recognise you when you return to the website to be able to personalise our content for you, greet you by Name and remember your preferences. By using the Website, you agree to such terms.

We give you control over the Cookies we use and you can adjust these at any time. You can also choose to enable or disable Cookies in your internet browser. It is recommended that you ensure that your internet browser us up to date and that you consult the help and guidance provided by the developer if you are unsure about adjusting your settings.

Beau Wixx Ltd reserves the right to change this privacy policy as we deem necessary from time to time or as may be required by Law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

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